Hot take: My chatbot went from a basic script to a real helper in about 4 months.

I trained it on our old customer service tickets, and now it can actually figure out what a confused user is asking for, not just match keywords.

4 comments

4 Comments

spencer_coleman2mo ago

See this everywhere now. My smart thermostat learned my schedule better than I know it. Feels like stuff is finally getting past the gimmick stage.

diana5122mo ago

I thought it was all hype until mine cut my bill by a third.

william_garcia2mo ago

Read an article about how these devices quietly save energy without you even trying.

simonp761mo ago

Wow, that's really impressive progress in just four months. Training it on actual tickets makes so much sense, it learns the real language people use. Getting past simple keyword matching is the dream, and it sounds like you're there. That must feel great after putting in the work.