Had a surprisingly great day processing returns last Thursday

I handle merchant chargebacks for a regional bank in Cleveland and normally Thursday is the worst day. But last week I cleared a backlog of 47 disputes in under 5 hours because the documentation was actually clean for once. Has anyone else noticed that return quality goes up when retailers start using better receipt systems?

3 comments

3 Comments

victor_robinson5d ago

bro you're out here celebrating clean docs but you're missing the bigger picture. those "better receipt systems" are just making it easier for the stores to cover their own screwups. i had a return last month where the item code was perfect, signature matched, everything looked clean. turned out the store had double charged the guy and his receipt was pristine enough to fool my system into authorizing the second chargeback. clean documentation is just the new way for them to hide sloppy inventory management.

skyler_jackson274d ago

nah @victor_robinson I gotta push back on this one lol. clean docs aren't there to hide screwups, they're actually making it harder for stores to pull fast ones cause now the proof is way more clear cut. plus if a system can't spot a double charge even with perfect receipts, that's more of a human error or bad policy on your end than a documentation problem.

ray_martinez825d ago

Oh yeah, I've noticed the same thing actually. I swear some weeks I'm basically a professional receipt detective trying to figure out if that smudge is a date code or just a coffee stain. Last month I had a dispute where the receipt looked like it was printed on a napkin in a dark alley. But last week was like Christmas morning - clear item codes, matching signatures, the whole thing. Makes me wonder if these retailers finally hired someone who's actually used a scanner before. My brain short-circuited for a second when I saw clean documentation, thought I was looking at the wrong account.