Merchant account hold up ate 11 business days of my float

I switched payment processors for my shop in Portland back in February, and they put a rolling reserve of 15 percent on my daily settlements with zero warning. It took 8 phone calls and a 3 page dispute form to get them to release the first chunk, because their risk team kept saying my 'volume spike' looked suspicious even though I sent them my tax docs twice. Has anyone else dealt with a reserve that lingered way past the stated 90 day window, or did I just get the unlucky end of the queue?

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