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Just realized our old fiber line was fine and the new provider sold me a fix for a problem I didn't have
Last Tuesday our shop near the airport in Cleveland lost internet for about 5 hours and I went into full panic mode thinking it was our line. Turned out a guy doing landscaping out back clipped the conduit with a trencher, and the tech who came out said our old fiber was solid the whole time and we'd been overpaying $210 a month for a plan we didn't need. How do you all figure out if a provider is actually solving a problem or just selling you a bigger pipe?
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