Watched a local bakery get canceled over a loyalty app glitch

I was at Flour & Flame in Austin last week when their point of sale double charged everyone who used the BOGO coupon code. Instead of fixing it quietly, the owner posted a rant blaming customers for misuse. Within 48 hours they lost their 4.8 rating and a bunch of regulars including me. Has anyone else seen small shops tank their own rep over a fixable tech issue?

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