Customer asked me to 'hide the seams' on her living room carpet and I just nodded along

I was installing a nice nylon carpet in a house out in Medina last Tuesday when the homeowner comes in and says, 'I want you to hide ALL the seams so nobody sees them.' I just smiled and said 'sure thing ma'am' while thinking about how physics works. I mean, you can minimize seams, you can put them in low traffic areas, you can even blend them with a power stretcher and a good seam iron. But hide them completely? That's like asking a painter to hide the corners of a room. Some people just don't get that carpet comes in 12 foot rolls and their room is 16 feet wide. So I spent an extra 45 minutes explaining where the seam HAD to go and why it would be barely visible after I power stretched it. She finally agreed when I showed her the exact spot with a piece of scrap. Has anyone else had to gently explain basic geometry to a customer who thinks carpet magic is a thing?

3 comments

3 Comments

stone.lisa3d agoMost Upvoted

Wait, did she actually think you could just magically make a 16-foot-wide room out of a 12-foot roll without any seams at all? I mean, I've had customers ask for impossible things but that's a whole new level of denial. How did she react when you showed her the math on the floor with the tape measure?

sean_cooper583d ago

Makes sense. She probably thinks we have a shrink ray in the van next to the seam iron.

avery_jackson3d ago

No kidding. Was she still insisting after he literally traced it out on the floor, or did she just stand there with that dead-eyed look customers get when math doesn't fit their fantasy?