My nephew's questions during a job helped me simplify my explanations

I was putting in a berber carpet at my brother's house the other day. My ten year old nephew kept asking why I used a knee kicker instead of just laying it down. Explaining it to him showed me that I often use too many technical words with clients. Now I start by showing how good stretching keeps the carpet smooth, which helps everyone understand better.

1 comments

1 Comment

jakejones3h ago

Well, my clients probably think I'm speaking another language half the time.