Warning: a 3 foot crack in a flue liner almost ruined my week
Got a call for a standard cleaning in a 1920s house here in town. Everything seemed fine until I ran the camera up and saw a huge vertical crack, about 3 feet long, in the clay liner. The homeowner had no idea. I had to stop the cleaning right there, explain the carbon monoxide risk, and give them a quote for a full liner replacement. It was a tough conversation because the repair cost is over $2,000. What makes you guys decide when a crack is bad enough to stop work and push for a full fix instead of just noting it on the report?
Read a chimney safety manual last year that was pretty clear. It said any vertical crack over an inch is a red flag. Lets heat and gas right into the brickwork. Spencer_owens58 is right, a three foot split is a total system failure. You can't just note that and move on. The risk is way too high, even if the news is tough to give.
Jumped into this one with my coffee and almost choked. I mean, three feet isnt just a crack, thats practically a skylight for your flue. I once told a customer their chimney had just a "little hairline thing" and then spent a whole weekend convincing myself I wasnt gonna be the guy who caused a house fire. Nope, you did the right thing. Ive learned the hard way that "just note it" usually means "ignore it until it becomes a bigger problem," and my wallet cant handle another "oops" moment like that. Sometimes being the bearer of bad news is better than being the guy on the news.