Thought the pull box at my local shop was just hype until I tried it

I kept missing issues of a series I liked because my shop in Austin would sell out before I got there on Wednesdays. After the third month of hunting back issues online at markup, the owner finally asked why I never just set up a pull box with her. I gave her a list of 6 titles and now they bag them behind the counter with my name on them before the doors even open. Turns out I was paying $8 to $12 extra per issue on the secondary market for no reason at all. Do most shops let you start a pull list for free, or does it depend on the store?

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