Overheard a client say 'just restart it' like it fixes everything

I was at a coffee shop yesterday and the person next to me was on a video call, telling someone to 'just restart it' for a hardware issue. They were talking about a laptop that wouldn't power on at all, no lights, nothing. I wanted to jump in and say a restart won't fix a dead DC jack or a shorted motherboard. It just reminded me how that phrase gets thrown around for EVERYTHING now, even when it's clearly not a software glitch. It makes our actual diagnostic work seem less important. How do you guys handle explaining that some problems need more than a reboot?

3 comments

3 Comments

wade87125d ago

Totally get that. It's like the modern version of "did you try turning it off and on again" has become a magic spell people chant for any broken tech. I see it with phones too, someone will have a cracked screen and no display, and their friend will seriously ask if they restarted it. It kind of makes you wonder if we're training people to skip basic problem solving. How do you even start to explain hardware vs software to someone who just sees a black screen?

the_wesley25d ago

Yeah, the "magic spell" thing is spot on. Sometimes you just have to tell people the magic words won't fix a physical crack.

sandra_bennett5925d ago

Right? It feels like we're losing the ability to tell what's actually broken. You can't reboot a piece of glass back together. Makes you miss the days when a problem had a simple, physical fix.