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Had to tell a regular client I couldn't fit her dog in this week
She came in yesterday with her poodle, Max, and I was already booked solid. I told her I could get him in next Tuesday, but she got really quiet and said, 'It's just, he gets so anxious with anyone else.' I felt awful because I know Max, and she's right. But I had three other dogs waiting and a full book. Has anyone else had to turn away a good client because you were just too full?
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mary_west9h ago
That "he gets so anxious" line is the worst. I keep a short list of groomers I trust for exactly this. I'll text a client something like, "Jane at Paws Place does great work, want her number?" Takes the pressure off you and helps them feel sorted.
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charles_mitchell9h ago
I used to just say no to anxious dog requests... but keeping three groomer numbers in my phone notes changed everything. It really does take the pressure off.
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linda_dixon4944m ago
Remember my friend's "gentle giant" that ate a groomer's clippers?
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