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The grocery store self-checkout had a weird social experiment going on today
Stopped at the Kroger on Broadway around 6pm, and every single self-checkout lane had a line of at least 4 people while two cashier stations sat empty. The one employee standing there just shrugged and said "corporate wants metrics on machine usage" when I asked why nobody opened up. So I watched for 10 minutes, and people kept glancing over but nobody walked away from the machines. It felt like we all decided to silently punish ourselves instead of complaining about a obvious fix. Has anyone else seen stores do this push where they basically force you to be your own cashier?
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mia70016d ago
The "corporate wants metrics on machine usage" line is doing a lot of work here. I worked retail years ago and managers pulled stuff like this all the time, but it was usually about cutting hours, not some secret test of how long people will wait. If machines were really the goal, they'd staff one lane to keep things moving and push the rest of us over. Ten minutes of watching people glare at a closed register is just a slow Tuesday, not a social experiment. Sometimes a store is understaffed and nobody wants to deal with a line of grumpy shoppers. What makes you sure it was on purpose instead of just bad management?
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