Shoutout to the guy at Ace Hardware who talked me out of a 12-foot ladder

I was standing there for 20 minutes trying to decide between a 6-foot step ladder and a 12-foot extension ladder for cleaning my gutters. The old employee came over and asked what I was doing, told me the big one would just be a hassle for a one-story house. Picked the 6-footer for $48 and had the gutters done in under an hour with no wobbling. Has anyone else had a hardware store employee save them from overbuying?

3 comments

3 Comments

wyatt_mitchell2617d ago

That's a solid employee right there. Half the time they just wanna upsell you on the biggest thing they got. Good on him for being straight with you.

murphy.aaron17d ago

Ha, right? Dude basically talked himself out of a commission.

kelly38517d ago

Hang on though @murphy.aaron maybe that guy just didn't want to push a sale on something that would be a waste. If the customer really needed the cheaper fix and he sold them the expensive upgrade instead, they'd be back in a month complaining and asking for a refund or a chargeback. That kind of honesty builds trust over time, even if it costs him one commission today. Plus word of mouth from a happy customer who saved money is worth way more than a quick buck from someone who leaves feeling ripped off.