A client in Tulsa told me her skin felt 'safe' after a facial

She said it was the first time in years she didn't feel judged for her rosacea. That one word changed how I talk about sensitive skin treatments. Anyone else had a client phrase something in a way that stuck with you?

3 comments

3 Comments

the_simon1mo agoMost Upvoted

My old spa manager used to call it "problem skin" on the menu. Hearing a client say her face finally felt "quiet" after a treatment made me trash that whole wording. It's not a problem to be fixed, it's skin that needs a calm place.

wilson.joseph1mo ago

Ever think it's like calling a shy kid "difficult"? @the_jana's story about skin feeling "heard" really hits that same note for me. It's all about the words we pick, isn't it?

the_jana1mo ago

My friend's client said her reactive skin finally felt "heard," which totally made me get what @the_simon meant.