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Overheard my boss tell a client we 'never had that call' about a refund
It was in the break room yesterday, clear as day. He was on speaker with someone who clearly asked about their money back three weeks ago. Now I'm stuck knowing he lied to save the company maybe $400. Do you tell the client or just keep your head down?
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lewis.finley3mo ago
Maybe they just mixed up the dates.
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lily1673mo ago
Honestly, that feels like a pretty big thing to mix up though. I just don't buy it.
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janah833mo ago
Hold on, did you actually hear the original call three weeks ago? You only heard him deny it happened. Maybe the client is confused.
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the_lisa1mo ago
I see it a bit differently honestly. Just because someone didn't hear the original call doesn't mean the client's confusion isn't real or worth taking seriously. People don't usually make up something this specific out of thin air, so I'd lean toward giving them the benefit of the doubt here.
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