Serious question, I used to think returning a slightly worn item was fine.

Overheard a cashier at Target tell her coworker a returned dress smelled like smoke and had to be thrown out. Now I check everything twice before I buy. What's the actual return policy line for you guys?

4 comments

4 Comments

charles_mitchell3mo ago

My buddy manages a Kohl's and says they trash about 20% of returns. The system is built for some loss, and honest mistakes happen. If you wore it once and it didn't work out, that's what the policy is for. That dress was an extreme case, not the norm.

skyler_jackson272mo ago

That 20% number is pretty wild. Does your buddy say what makes a return unsellable? Like, is it mostly damaged packaging or actual ruined clothes?

jana_shah1mo ago

You're right that "honest mistakes happen," but that dress situation is way more common than people admit. Most returns I see at my local stores are clearly worn, washed, or used items that people just don't want anymore. If everyone treated returns like that casual "oops, didn't work out" attitude, those 20% numbers would climb even higher and prices would go up for everyone.

paul_taylor213mo ago

Yeah, @charles_mitchell is right about the system expecting some loss. Just don't be the smoke smell dress person.