My bank's new app update completely broke my budget tracking last month

They rolled out a 'simplified' interface that removed the export to CSV feature I used every Friday. I had three years of transaction data in my own spreadsheet and suddenly couldn't update it. I spent two hours on hold with support only to be told it was a 'planned removal'. Anyone else had their financial workflow wrecked by an app 'upgrade' and found a decent workaround?

3 comments

3 Comments

hill.margaret2mo ago

Ugh, that's so frustrating. Honestly, I started taking screenshots of my monthly summary page and manually typing the numbers into a Google Sheet. It's a pain, but at least I still have my own record. Might be worth checking if the website version still has the export option, mine did for a bit.

angela5872mo ago

Actually, I can see why they'd kill the export feature (it probably costs them money to keep it running for a small group of users). Most people just look at the charts in the app now, they don't need raw data files. It's a pain for us, but from their side, it's just cutting a feature hardly anyone uses anymore.

the_alice2mo ago

Planned removal" my foot, that's just corporate for "we don't care." My old budgeting app did the same thing, killed the desktop sync out of nowhere. I had to manually copy everything for a month before I found a new one.