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My old dispatcher's advice about turnaround time was dead wrong
Back in 2018, a dispatcher in Nashville told me to always quote delivery times 20% longer than I actually planned, saying customers expect delays and will be happier early. Last month I tried that on a 3-day furniture haul to Atlanta and gave myself a 4-day window, then a storm hit and I arrived on day 5, losing the client's trust and a future contract worth about $2,800. Has anyone else gotten outdated advice from veteran contractors that actually hurt their reputation with modern customers?
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quinncarr1mo ago
Man, I used to buy into that whole pad-the-time thing too, figured underpromise and overdeliver was just smart business. But you're right, customers now can track everything and they just want the real number, not a buffer that turns into a lie when stuff goes wrong. Sorry about that contract, that stings.
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