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My back pay finally showed up after I called my local office 6 times
Waited 14 months for my disability back pay in Columbus and got nothing but form letters. Last Tuesday I called the local office on Broad Street and asked to speak to a claims specialist directly, not the 800 number. Turns out my file was stuck in a processing queue because of a missing medical code from my 2022 visit to Dr. Patel. The specialist fixed it on the spot and the deposit hit my account 3 days later. Has anyone else had luck going in person or calling their field office instead of the national line?
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victor7791mo ago
Going to the field office is a mixed bag from what I've seen. Some folks get lucky like you did and find someone willing to dig into the file, but plenty of others just get told to call the 800 number anyway or wait for a callback that never comes. The real problem is that the system shouldn't need you to make 6 calls and show up in person to fix a missing code.
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