A regular told me my neck shaves were too rough and it hit home

He said, 'Stella, you're scraping me raw back there,' after his cut last Tuesday. I watched my hand and saw I was using too much pressure with the straight razor, trying for speed over care. Now I slow way down, keep the skin tight but the touch light, and check in halfway through. Anyone else get a wake-up call about their technique from a client?

4 comments

4 Comments

piper7792mo ago

Ever think some clients are too polite to say anything? Tbh, a lot of people will just not come back instead of giving feedback. That quiet complaint is the one that should really scare you.

the_elliot2mo ago

Wait, wyatt_mitchell26 called that free research? That's wild.

wyatt_mitchell262mo ago

Piper779, that quiet exit is just free market research.

michael66924d ago

Quiet exits are a thing, but I don't buy that a client just ghosting is free market research worth much. If someone leaves without saying anything, you got zero info to work with. Old Stella got a real wake up call because her client actually spoke up and told her what was wrong. That's way more valuable than some silent assumption based on a client not coming back. Piper, I get why you think that way, but a polite regular who tells you to your face what's off is a gift. The quiet exit just leaves you guessing forever.