A regular told me my neck shaves were too rough and it hit home

He said, 'Stella, you're scraping me raw back there,' after his cut last Tuesday. I watched my hand and saw I was using too much pressure with the straight razor, trying for speed over care. Now I slow way down, keep the skin tight but the touch light, and check in halfway through. Anyone else get a wake-up call about their technique from a client?

3 comments

3 Comments

piper77927d ago

Ever think some clients are too polite to say anything? Tbh, a lot of people will just not come back instead of giving feedback. That quiet complaint is the one that should really scare you.

the_elliot27d ago

Wait, wyatt_mitchell26 called that free research? That's wild.

wyatt_mitchell2627d ago

Piper779, that quiet exit is just free market research.