I used to think pre-haircut chats were pointless, but not now.
I always thought asking clients questions before a cut just slowed things down. I mean, idk, maybe it's just me but I wanted to get right to work. Last Thursday, a guy came in looking really unsure about what he wanted. Instead of guessing, I took a few extra minutes to listen and show him some pictures. We picked a style he never would have chosen on his own. After the cut, he was so happy he tipped me well and set up his next visit right there. That small win showed me those extra minutes can turn a good haircut into a great experience. Now I always have a proper chat with every client, and it helps my job be more rewarding.