Tried a new brand of vacuum tumbler for sausage, total dud

Bought a 'ProVac 5000' for about $400 thinking it would speed up our batch processing. The seal failed after maybe ten uses, and the motor started making a grinding noise. Anyone have a reliable brand they've stuck with for years?

4 comments

4 Comments

wesleyb2029d ago

Yeah, that "seal failed after maybe ten uses" part is the real killer. Makes you wonder if they even test these things before slapping a "pro" label on them.

jessica13029d ago

Ten uses before a seal fails, @wesleyb20? That's just sad.

reed.skyler29d ago

Check the warranty details on their site. A seal failing that fast points to a bad batch or a design flaw they should cover. Did the original poster say if they tried to get a replacement or a refund? Companies rely on people not bothering to make a claim.

dylan37627d ago

Totally agree about checking the warranty. I had a blender motor burn out after a month. I just kept pushing with their customer service, sent them the receipt and a video of it not working. They tried to say it was my fault at first, but I stayed on them and they finally sent a whole new unit. You gotta be that person who bothers to make the claim.