Debate: client portals vs email for file sharing in Edmonton firms
I saw a real before-and-after difference at my firm over the last 6 months after we switched from email attachments to a client portal. Before, we had clients losing documents, email size limits getting in the way, and a few privacy scares that made me sweat. After we moved to a portal from Clio, file sharing got way smoother and clients actually liked having a single spot for their stuff. But here's the debate: one partner at our firm argues portals cost too much and feel impersonal, while another says email is dead for sensitive docs after Bill C-27 changes. A lawyer I met at the Edmonton Legal Marketing meetup told me her firm stuck with encrypted email and saved $200 a month. Has anyone else seen a real difference in client trust or response times after switching to a portal, or is email still fine for your practice in Edmonton?